SHIPPING & FAQ

Yes of course. Once your order has been dispatched you will receive an email with your tracking number. You can also register to receive shipping service updates via SMS or Facebook Messenger at the time of completing your order.

Unfortunately, we can not cancel an order once it has already been placed. Contact us at support@lillypillycollection.com.au us with your concern and we will do our best to work with you.
This means that no further changes can be made to your order once processed including and not limited to; removing or adding items to your order, combining orders or cancelling your order.

We endeavour to send your order the same business day.
Orders placed after 12pm AEST will be processed the next business day.

Within Australia: 
All domestic orders are sent with Australia Post Express parcel services.
Delivery is typically between 2-5 business days within metropolitan NSW, or 4-9 business days elsewhere within Australia.

Outside Australia: 
International orders are sent either via Australia Post International Express Service or DHL DDP Service (Duty Delivery Paid). Delivery is between 8-21 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame. Currently we only provide International Express Post services to the following countries; New Zealand, Canada, USA and the United Kingdom.

All Australian domestic orders are sent via Australia Post Express service.
All international orders are sent via Australia Post International Express, unless specified.

- Australia: Free Express shipping for all orders.

- New Zealand: Free shipping for orders >NZD330.
NZD28 shipping fee for orders <NZD330.

- United Kingdom: GBP25.00 for all orders. Import duty covered.
Orders >GBP135 are sent via DHL Courier.
Orders <GBP135 are sent via Australia Post International Express.

- USA: Free shipping for orders >USD200.
USD35 shipping fee for orders <USD200.

- Canada: Free shipping for orders >CAD280.
CAD40 shipping fee for orders <CAD280.

Duties and taxes are assessed by customs and are the responsibility of the customer. All International shipments will include a commercial invoice declaring the full dollar value paid. If you have any queries or problems with customs clearance please email us on support@lillypillycollection.com.au

If you refuse a shipment from LILLY PILLY you are responsible for both the original shipping fees and return fees.

Yes. For a more detailed return policy please refer to the “Product Returns Policy” page on our website.

No, LILLY PILLY is a direct to consumer online store. We also have independent Retail partners (stockists) who also sell our products.

For any WHOLESALE enquiries please contact support@lillypillycollection.com.au

If you need to redeem a Gift Card or a discount/promo code, you can redeem it online with your next order. At checkout you have the option to add your Gift Card or Promo Code discount code to your order during the check-out process prior to completing the order final payment. Only one Promo
Code discount can be redeemed per order, but a Promo Code discount code and Gift Card can be used together on a single purchase. If you have any problems please contact our Customer Care team (support@lillypillycollection.com.au) for help with placing your order.

Simply email support@lillypillycollection.com.au and we’ll do our best to look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, affect your statutory rights.